我：I’m going to suspend trafficArmor, but I didn’t know that there would be automatic monthly charges.Can I have the deduction returned？
Hello, we have a strict policy not to interfere with billing matters to avoid confusion. It is totally self-serve and we aren’t able to add, modify or remove subscriptions for users.
You can cancel any subscription from here: https://trafficarmor.com/amember/member/payment-history
Likewise, you can purchase a subscription from here: https://trafficarmor.com/amember/signup
Minimum commitments for each package is listed here: https://trafficarmor.com/home/pricing.html
Other relevant documents (regarding how deductions are calculated when a subscription is cancelled prematurely, etc.):
For any billing-relating inquiries, you would have to create a ticket in the interface. Unfortunately, chat support doesn’t have access to billing-related data.
我：Can I just resubscribe if I want to keep using it?Does the account need to be reviewed?
客服：To protect our platform, accounts with several months of inactivity are automatically disabled. When you’re ready to restart, you will have to go through the approval process again to ensure the account wasn’t compromised. It usually doesn’t take more than a few hours. If you don’t want your account to enter a dormant status, you must either be continuously processing clicks “or” maintain any subscription.
我：how about several months
客服：Hi! As long as your account is running clicks or traffic is coming in, there is nothing to worry about. Otherwise, your account will get Locked up and you need to go through the approval process again, as per above-stated reasons.
我：Will the unused clicks always be valid?Even if the account is disabled?
客服：Yep! After the account was reviewed, clicks purchased before will still be usable.
我：If I unsubscribe in June, my account will be disabled next month, right?
客服：Nope, your account will be disabled IF there is no traffic coming in to your campaigns. As long as there is still traffic coming in, it won’t be disabled.